NT Croc Shop Privacy Policy Overview

This privacy and information handling policy is for Northern Vanguard Pty Ltd, trading as “NT Croc Shop,” a tour ticket reseller for experiences in the Northern Territory.

This policy was approved by Northern Vanguard Pty Ltd on 1st Nov 2024 and supersedes any previous documents.

We are committed to protecting your privacy and ensuring the secure handling of your personal information. This policy outlines how we collect, use, store, and share your data when you purchase tickets through NT Croc Shop.

Information We Collect and Store
NT Croc Shop collects personal information necessary for the purchase and fulfillment of tours and experiences. This includes:

• Full Name (first and last)
• Email Address for booking confirmation and communications
• Phone Number (optional)
• Number of Tickets Purchased
• Tour Details and Preferences (such as tour dates, experience type, or specific products) We only collect the information necessary for processing your bookings and fulfilling your purchase. We may also collect information for communication and regulatory purposes.

How We Collect Information
Information is primarily collected when you interact with NT Croc Shop through:

• Our website (e.g., when purchasing tickets)
• Phone or email communication for booking
• Social media interactions (optional)
  
  We may also use third-party booking systems, such as Fareharbour and Stripe, to process reservations and payments. Any information collected through these platforms is processed according to their privacy and data protection policies.

How We Use Information
NT Croc Shop uses your personal information for:

• Booking Tours: Your details are used to process and confirm your reservations with third- party tour operators.
• Communications: We use your contact details to provide booking confirmations, updates, changes to your reservation, and other service-related notifications.
• Legal and Regulatory Compliance: In certain cases, we may need to retain and use your information for legal purposes, such as invoicing or meeting regulatory obligations.

Sharing Your Personal Data
NT Croc Shop shares your personal information with third-party tour operators to facilitate your tour experience. For example, if you book a crocodile tour, we will share your booking information with the operator to confirm your participation in the tour.

NT Croc Shop does not share your information for marketing purposes unless you have provided explicit consent.

Third-Party Services
NT Croc Shop partners with third-party providers such as Fareharbour for booking management and Stripe for payment processing. These providers adhere to strict security standards, including encryption and PCI compliance, ensuring that your data is protected.

• Fareharbour: Handles ticket bookings, tour availability, and customer details.
• Stripe: Processes payments without retaining your credit card details.
  
  When interacting with NT Croc Shop via social media platforms (e.g., Facebook, Instagram), these platforms may collect non-personally identifiable information according to their own privacy policies.

How We Secure Your Information
We take data security seriously and implement industry-standard measures to protect your personal data, including:

• Encryption: Secure transmission of sensitive information through HTTPS/SSL protocols.
• Data Storage: Secure servers protected by firewalls.
• Payment Processing: Our payment provider, Stripe, complies with all PCI standards to ensure secure handling of credit card data.
  
  While we strive to protect your data, no security system is completely foolproof. We operate under an “as is” and “as available” basis and cannot guarantee against data breaches beyond our control.

Your Rights
You have the right to:

• Access and Correct Information: Request access to the personal information we store, correct any inaccuracies, or update your details.
• Opt-Out of Communications: Opt-out of non-essential communications such as marketing emails. You can unsubscribe using the link in the email or by contacting us directly.
• Request Data Deletion: Request the deletion of your personal data from our systems.
  
  Please note, we may be required by law to retain certain information for a specified period (e.g., for accounting or legal purposes).

How to Contact Us
For questions or concerns regarding this privacy policy or to make requests related to your personal information, please contact us:

Email: admin@ntcrocshop.com.au
Attn: Privacy Officer

Updates to This Policy
NT Croc Shop reserves the right to update this Privacy Policy as necessary. Any changes will be posted on our website, and previous versions will be available upon request. Continued use of our services after changes have been posted will indicate your acceptance of the updated policy.

Your Acceptance of These Terms

By purchasing tickets through NT Croc Shop and using our services, you agree to the terms of this privacy policy. If you do not agree to these terms, please refrain from using our services and notify us to remove your data.